7 Ways To Give Your Bali Villa’s Rental Guests The Best Possible Customer Service
There are several ways you can set your Bali villas business apart from your competitors, and one of the most significant is providing a higher level of customer service.
Impressive customer service often provides as many benefits for a business as it does for its customers.
Great customer services can ensure 5-star reviews and testimonials, meaning new customers are more readily convinced to do business with that company.
It can also mean that customers come back time and again.
Just those two benefits alone mean additional revenue is generated by that business, simply because it looked after its customers.
We are sure you wish to provide the best service possible to those who rent your Bali villas, but possibly uncertain whether you are doing all you can, so here are 7 ways that you can guarantee that you are.
Be Available 24/7: We do not mean you personally, as it could be someone else within your business, or a third-party service, being available 24/7 for your guests.
This can be reassuring to guests who have problems or even an emergency out of office hours knowing that they can still contact you for help or assistance.
Reply Within 24 Hours To All Communications: Everyone gets annoyed when they send a commination such as an email and it is ignored or not answered for several days, including prospective tenants.
Commit to every communication received by your business being replied to within 24 hours.
Even an acknowledgement saying you will provide a detailed response later is better than no response at all.
Provide Clear And Fair Rental Agreements: The likelihood that every person wishing to rent one of your Bali villas is a lawyer is zero, which is why having a rental agreement that a high court judge would struggle to decipher is not smart.
By all means, get your rental contracts checked by a lawyer, but at the same time make them easy to understand.
Fulfil All Promises And Commitments: Nothing will annoy your customers more than you promising something and failing to fulfil that promise.
Even simple promises like saying you will have a dripping tap fixed should be fulfilled, and by the time you said it would be done.
Interact With Clients: This is not suggesting that you knock on the door of guests every morning to say hello…that would seem creepy.
Instead, one or two occasional phone calls during their stay checking they are happy or need anything from you will be appreciated and tells them you genuinely care about them.
Show Professionalism At All Times: It is certain that now and then you will have a tenant who moans about trivial matters and constantly calls to complain about something.
Even so, the key here is to remain calm, professional, and focused on giving them the best service possible. Despite how they are now, they may still give you a 5-star review when they get home.
Follow Up With Tenants: This is something many Bali villas businesses fail on, but you must not.
For each guest who has gone home, contact them to say thank you for staying at one of your villas, ask if there is anything you could have done to improve their stay, and finally, offer them a discount or free extra night should they ever wish to return.
This can lead to many repeat clients.